We will always treat you with respect and expect the same from you. If anyone doesn't treat us with respect we reserve the right to leave and charge for the appliances tested or minimum charge (whichever is greater) plus expenses. We will also not return to your premises.
Payment & Invoicing
Our prices are clearly laid out on our website and have been agreed with the client before work commences. Once work is complete we will invoice you (preferbly via electronic email) and a copy is always held with us.
If payment is made immediately upon completion we will acknowledge this on the email or invoice.
Payment must be made within 7 calender days of the invoice being received, (unless prior agreement has been made.)
Failure to make full payment will result in us adding a late payment charge or interest of £50 or 20% whichever is the greatest in accordance with "The Late Payment of Commercial Debts (Regulation) 2013"
We will also forward your account over to a 3rd party debt recovery agency, who will recover the debt using any legal process at their disposal, and further charges will occur at your expense.
Any non payment of the invoice within the 7 days will no longer be elligible for invoicing and full payment must be made before any other work will commence.
We will NOT issue a certificate to show your appliances have been tested until FULL payment has been made. I
f legal proceedings need to be made a copy of the certificate will be issued to the legal department and it will be their responsibility to forward this on to the client once full payment is received.
Calibration
All our equipment is calibrated on a yearly basis and a copy of the report is available upon request.
Engineer's Qualification
Our engineers are fully trained and comply with the new IET (The Institution of Engineering and Technology) 4th Edition code of practice for In-service Inspection and Testing of Electrical Equipment.
This code of practice promotes a risk-based approach when assessing the safety of your electrical appliances and will help the users, those responsible for the equipment and the testers of the equipment to maintain a high level of safety.
A copy of the pass cetificate is available upon request.
Professionally printed labels compliant to the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment.All test results are recorded and a comprehensive report is issued upon payment.7 calendar days to pay the invoice.